سياسة الإستبدال والإسترجاع

The replacement or return policy applies only if a product arrives to the customer with a proven manufacturing defect, and Danna must be notified within two days from the date of receipt. The customer has the right to modify or cancel the order within 24 hours of completing the payment only, provided the order has not been shipped, and in case of shipping, the sale is considered final and cancellation or return is not allowed except in the case of a manufacturing defect. The replacement or return policy does not include damage caused by misuse, negligence, or mishandling of the product. Damage resulting from exposure to the sun or high heat within one month of purchase is not covered by the return or replacement policy, and Danna is not responsible for it. If the customer does not receive the shipment within the specified period and it is returned to Danna's warehouses in Unayzah, Danna disclaims any responsibility for damages that may arise from reloading and unloading, and the customer bears the full cost of reshipping.